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Terms and conditions

1. Introduction

Welcome to The Fractional Hub ("Company", "we", "our", "us")! These Terms and Conditions ("Terms", "Terms and Conditions") govern your use of our website located at https://thefractionalhub.com/ (together or individually referred to as the "Service"), operated by The Fractional Hub Ltd.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard, and disclose information that results from your use of our web pages. Please read it here: https://www.thefractionalhub.com/privacy-policy.

Your agreement with us includes these Terms and our Privacy Policy (collectively, "Agreements"). By accessing or using our Service, you acknowledge that you have read and understood the Agreements and agree to be bound by them.

If you do not agree with (or cannot comply with) the Agreements, you may not use the Service, but please let us know by emailing [email protected] so we can try to find a solution. These Terms apply to all visitors, users, and others who wish to access or use our Service.

2. Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials, and other information we may send. However, you may opt out of receiving any or all of these communications from us by following the unsubscribe link or by emailing [email protected].

3. Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to provide certain information relevant to your Purchase, including, without limitation:

  • Your credit or debit card number
  • The expiration date of your card
  • Your billing and shipping address

By providing such information, you represent and warrant that:

  1. You have the legal right to use any payment method(s) provided.
  2. The information you supply to us is true, accurate, and complete.

We use third-party payment processors to securely process transactions made through our website. When you make a purchase, your payment information is collected and processed by these providers in accordance with their own privacy policies. We do not store or have access to your full payment details.

Our site supports payments via Stripe, PayPal, Clearpay, Klarna, Google Pay, and Apple Pay. These providers may collect and process personal data, including payment details, in accordance with their respective terms and privacy policies. We recommend reviewing their policies to understand how your information is handled:

By using these payment methods, you acknowledge that your payment details may be shared with these third parties for the purpose of processing your transaction.

 

We reserve the right to refuse or cancel your order at any time, for reasons including but not limited to:

  • Product or service availability
  • Errors in the description or pricing of the product/service
  • Errors in your order
  • Fraudulent or unauthorized transactions

4. Promotions and Discount Codes

We may from time to time offer promotional discounts, coupon codes, or bundled offers (“Promotions”) to new or existing users. These Promotions may be communicated via our website, email, social media, press, or partner platforms.

Each Promotion may include eligibility criteria, expiry dates, and discount amounts. Unless otherwise stated, Promotions:

  • Cannot be combined

  • Cannot be applied retroactively

  • Are valid only for the specified timeframe and audience

The following Promotions are currently active:

  • FOUNDERS50: 50% off The Fractional Hub Plus monthly& annual membership. Offered to signed up members as of 2nd April 2025 and valid until 6th April 2025 at 11:59pm (UK time).

  • JN10: 10% off The Fractional Hub Plus monthly & annual membership. Offered to readers of Jewish News. Valid until 30th April 2025 at 11:59pm (UK time).

If there is any conflict between these Promotions and other Terms, the Promotion terms will apply only within their defined scope.

 5. Affiliates and Referral Discounts

We operate an affiliate programme that allows approved individuals (“Affiliates”) to earn commission for referring new customers to The Fractional Hub.

5.1 Affiliate Sign-Up and Usage

Affiliates can sign up at https://www.thefractionalhub.com/affiliate_users/sign_up. Once approved, each Affiliate will receive a unique tracking link that can be used to refer others to our services.

5.2 Commission Structure

Affiliates earn a commission of 10% of the total transaction value on all qualifying purchases made through their referral link. Commission is based on the final sale price, including any applied discounts.

5.3 Referral Discounts

Affiliates may be authorised to offer discounts to referred customers. These discounts may include:

  • 10% off the annual membership (reducing the price from £300 to £270 for the first year)

  • 10% off the monthly membership for the first month only (reducing the price from £30 to £27 for month one, then £30/month thereafter)

Referral discounts and commission eligibility are applied only if the purchase is made through the Affiliate’s link and completed in a single session.

5.4 Restrictions and Adjustments

  • Commission is not earned on refunded transactions.

  • If a referred user cancels or disputes a payment, commission may be withheld.

  • We reserve the right to update or amend commission rates, discount levels, and affiliate eligibility at any time with reasonable notice.

6. Refunds

All sales are final. We do not offer refunds for any purchases made on The Fractional Hub, including but not limited to courses, memberships, or consulting services.

By completing a purchase, you acknowledge and agree that you waive any right to request a refund or chargeback unless otherwise required by law.

7. Content

All content available through this Service is the property of The Fractional Hub or is used with permission.

You may not:

  • Distribute, modify, transmit, reuse, download, repost, copy, or use any content, in whole or in part, for commercial purposes or personal gain without our express written permission.

8. Prohibited Uses

You may only use the Service for lawful purposes and in accordance with these Terms. You agree not to:

(a) Violate any applicable local, national, or international laws or regulations.
(b) Exploit, harm, or attempt to harm minors by exposing them to inappropriate content.
(c) Transmit any unsolicited advertising, "junk mail," "chain letters," "spam," or similar solicitations.
(d) Impersonate The Fractional Hub, its employees, another user, or any other entity.

9. Limitation of Liability

To the fullest extent permitted by law, The Fractional Hub, its affiliates, agents, directors, employees, suppliers, or licensors shall not be liable for:

  • Any indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, goodwill, or other intangible losses
  • Any unauthorized access to or use of our secure servers and/or personal data
  • Any errors or interruptions to the Service

This limitation applies regardless of whether liability arises from contract, warranty, tort (including negligence), strict liability, or otherwise.

10. Changes to Terms

We reserve the right to update or modify these Terms at our sole discretion.

  • If a change is material, we will notify you at least 30 days before new terms take effect.
  • Your continued use of the Service after changes become effective means you agree to the revised Terms.
  • If you do not agree to the new terms, you must stop using the Service.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]